Gambling should always be fun — never a source of stress or financial pressure. At 399bat, we give you the tools, information, and support you need to keep your gaming healthy and enjoyable.
Your wellbeing is our priority
At 399bat, responsible gaming is not just a policy — it's a core part of who we are. We believe that every player deserves a safe, fair, and enjoyable experience. That means giving you real control over how you play, being honest about the risks of gambling, and making it easy to get help if you ever need it. Whether you're a casual player or a regular, these tools are here for you.
Six ways 399bat actively supports safe and responsible play for every user.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you real protection against impulsive decisions.
Enable session time alerts so you get a notification after a set period of play. It's easy to lose track of time when you're in the zone — our reminders help you stay aware and take breaks when you need them.
Need a short break? Set a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you won't be able to log in or place bets. It's a simple way to step back without fully closing your account.
If you feel your gambling is becoming a problem, you can self-exclude from 399bat for a minimum of 6 months. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period — no exceptions.
Our reality check feature shows you a summary of your session — how long you've been playing and your net win/loss position. Seeing the numbers clearly helps you make informed decisions about whether to continue.
Our support team is available around the clock. If you're concerned about your gambling habits — or someone else's — reach out via live chat or email. We're here to listen and help, without judgement.
Responsible gaming means treating gambling as a form of entertainment — not as a way to make money, solve financial problems, or escape from stress. It means knowing your limits, playing within your means, and recognising when gambling stops being fun.
At 399bat, we want every session to be enjoyable. That's why we're upfront about the fact that the house always has an edge in the long run. Games like slots, casino, and lottery are designed for entertainment. Winning is possible, but it should never be expected or relied upon.
Responsible gaming also means being honest with yourself. If you find yourself chasing losses, betting more than you planned, or feeling anxious when you're not playing — those are signs worth paying attention to. The tools on this page are here to help you stay in control before things get out of hand.
Every tool below is available in your account settings — free, instant, and always accessible.
Cap how much you can deposit per day, week, or month. Reductions apply immediately; increases require a 24-hour cooling period.
Set a maximum amount you're willing to lose in a given period. Once reached, your account is automatically paused until the period resets.
Limit how long you can play in a single session. When your time is up, you'll be logged out automatically — no willpower required.
Exclude yourself from 399bat for 6 months, 1 year, or permanently. Takes effect immediately and cannot be reversed during the period.
Go to the 399bat website or open the app and sign in with your registered email and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the Responsible Gaming section in your settings. All available tools — deposit limits, loss limits, time limits, and self-exclusion — are listed here.
Select the tool you want to use, enter your preferred limit or duration, and confirm. Changes that reduce your limits take effect immediately.
If you can't find a setting or need assistance activating self-exclusion urgently, contact our 24/7 support team via live chat or email at [email protected].
Answer a few honest questions to get a sense of where your gambling habits stand right now.
Common questions about staying safe and in control at 399bat.
399bat takes underage gambling extremely seriously. We have strict age verification processes in place during registration, and we require KYC documentation before any withdrawal can be processed. No one under the age of 18 is permitted to create an account or place bets on our platform — no exceptions.
If you share a device with younger family members, we strongly recommend the following steps to prevent accidental access to your 399bat account: