Legal Document Effective: January 2025

399bat Terms and Conditions — Know Your Rights

These terms govern your use of the 399bat platform. Please read them carefully before registering or placing any bets. By using 399bat, you agree to everything outlined here.

Last Updated: 1 January 2025

Key Policy Highlights

The most important things to know before you start playing on 399bat.

🔞
18+ Age Requirement

You must be at least 18 years old to register and use 399bat. We verify age during registration and reserve the right to request documentation at any time. Underage accounts will be closed immediately.

👤
One Account Per Player

Each player is permitted one account only. Duplicate accounts will be suspended and any balances forfeited. If you've lost access to your account, contact support — do not create a new one.

💸
Bonus Wagering Rules

All bonuses on 399bat come with wagering requirements. Bonus funds must be wagered the specified number of times before withdrawal is permitted. Bonus terms are clearly stated at the time of each offer.

🏦
Withdrawal Verification

Withdrawals are processed to the same payment method used for deposit. Identity verification may be required before your first withdrawal. This is a standard security measure to protect your account.

⚖️
Fair Play Enforcement

Any attempt to exploit software bugs, use automated betting tools, or manipulate game outcomes will result in immediate account suspension and forfeiture of all funds. 399bat monitors all activity for fair play compliance.

🔄
Terms May Be Updated

399bat reserves the right to update these terms at any time. Changes will be communicated via email and posted on this page. Continued use of the platform after changes constitutes acceptance of the updated terms.

Important: These Terms and Conditions form a legally binding agreement between you and 399bat. Please read every section carefully. If you do not agree with any part of these terms, you must not use the 399bat platform.

01 Acceptance of Terms

By accessing, registering on, or using the 399bat platform — whether through our website or Android app — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms apply to all users of the 399bat platform, including visitors, registered players, and anyone who participates in any game, promotion, or service offered by 399bat.

These terms are effective from the date you create your 399bat account or, if you are an existing user, from the date any updated version of these terms is published. 399bat reserves the right to amend these terms at any time. When changes are made, we will notify registered users by email and update the "Last Updated" date at the top of this page. Your continued use of the platform after any such changes constitutes your acceptance of the revised terms.

If you are using 399bat on behalf of another person or entity, you confirm that you have the authority to bind that person or entity to these terms.

02 Eligibility

To use 399bat, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age. 399bat does not permit minors to register or use the platform under any circumstances.
  • You must be legally permitted to participate in online betting and gaming activities under the laws applicable in your jurisdiction.
  • You must not be acting on behalf of another person for the purpose of circumventing these eligibility requirements.
  • You must not be a current employee, contractor, or close family member of a 399bat employee or contractor.
  • You must not have previously had a 399bat account suspended or permanently closed due to a breach of these terms.

399bat reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending verification.

If you are unsure whether online betting is legal in your area, please seek independent legal advice before registering. 399bat does not provide legal advice.

03 Account Registration

Each individual is permitted to hold only one active account on 399bat. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in all associated accounts being suspended and balances forfeited.

When registering, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, contact details, and payment information. You are responsible for keeping your account information up to date. Providing false information during registration is a breach of these terms and may result in immediate account closure.

  • You are solely responsible for maintaining the confidentiality of your account password.
  • You must not share your account credentials with any other person.
  • You must notify 399bat support immediately if you suspect unauthorised access to your account.
  • 399bat will never ask for your password via email, chat, or phone.
  • All activity conducted through your account is your responsibility, whether or not you authorised it.

399bat reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason.

04 Deposits & Payments

399bat accepts deposits via bKash and Nagad. All deposits must be made from a payment account that belongs to you. Using payment methods registered to another person is not permitted and may result in account suspension.

  • Minimum deposit amount: ৳100 per transaction.
  • Deposits are credited to your 399bat account in real time in most cases.
  • 399bat does not charge fees on deposits, but your payment provider may apply their own charges.
  • Deposits made in error cannot be reversed once credited to your account and used in gameplay.
  • 399bat reserves the right to limit deposit amounts for individual accounts at its discretion.

All funds deposited into your 399bat account are held in a segregated account and are not used for operational purposes. Your deposited funds are protected and available for withdrawal subject to these terms.

If a deposit does not appear in your account within 15 minutes, please contact our support team with your transaction reference number. Do not attempt to deposit again before confirming the status of the original transaction.

05 Withdrawals

Withdrawals on 399bat are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and protect the security of all players on the platform.

  • Minimum withdrawal amount: ৳200 per transaction.
  • Withdrawal requests are typically processed within 24 hours on business days.
  • Identity verification (KYC) must be completed before your first withdrawal is processed.
  • Bonus funds are not withdrawable until wagering requirements have been fully met.
  • 399bat reserves the right to request additional documentation before processing large withdrawals.
  • Withdrawal requests may be delayed if there is an active investigation into your account.

If your withdrawal is declined, you will be notified by email with the reason. Common reasons include incomplete KYC, unmet wagering requirements, or a mismatch between your deposit and withdrawal method. Contact support if you need clarification.

06 Bonuses & Promotions

399bat offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are communicated at the time the offer is made. The general rules below apply to all promotions unless otherwise stated.

  • Bonuses are credited to your account as bonus funds, separate from your real money balance.
  • Wagering requirements must be completed before bonus funds or winnings derived from bonus funds can be withdrawn.
  • Each promotion is available once per player, per household, and per device unless stated otherwise.
  • 399bat reserves the right to withdraw any bonus offer at any time without prior notice.
  • Bonuses obtained through fraudulent means will be voided and the account suspended.
  • Bonus funds expire after 30 days if wagering requirements are not met within that period.
Note: If you make a withdrawal while bonus funds are active and wagering requirements have not been met, the bonus and any associated winnings will be forfeited. Real money balance will be paid out normally.

07 Betting Rules

All bets placed on 399bat are subject to the specific rules of the game or event being wagered on. General betting rules that apply across the platform are outlined below.

  • Once a bet is confirmed, it cannot be cancelled or amended unless the platform explicitly offers a cash-out or edit feature for that market.
  • 399bat reserves the right to void any bet placed on an event where an error in odds or game settings has occurred.
  • In the event of a technical failure during a game round, the round will be voided and stakes returned to the player's account.
  • Maximum bet limits apply to all markets and games. These limits are displayed within the relevant game or betting interface.
  • 399bat reserves the right to limit the maximum winnings payable on any single bet or game session.
  • All game outcomes are determined by certified random number generators and are final once confirmed by the system.

For sport-specific betting rules — including rules around abandoned matches, walkovers, and result disputes — please refer to the relevant section within the sports betting interface on the 399bat platform.

08 Prohibited Conduct

The following actions are strictly prohibited on 399bat. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities.

  • Using automated software, bots, or scripts to place bets or interact with the platform.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage.
  • Colluding with other players to manipulate game outcomes or bonus systems.
  • Using stolen, fraudulent, or unauthorised payment methods to deposit funds.
  • Attempting to launder money or use 399bat for any illegal financial activity.
  • Creating multiple accounts to claim bonuses more than once.
  • Threatening, harassing, or abusing 399bat staff or other players.
  • Attempting to reverse-engineer, copy, or redistribute any part of the 399bat platform.

09 Account Suspension & Closure

399bat reserves the right to suspend, restrict, or permanently close any account at its sole discretion. This includes, but is not limited to, situations where:

  • A breach of these Terms and Conditions has occurred or is suspected.
  • The account holder has provided false or misleading information during registration or verification.
  • Fraudulent activity, money laundering, or other illegal conduct is suspected.
  • The account holder requests self-exclusion under our Responsible Gaming policy.
  • A regulatory or legal requirement mandates account closure.

If your account is closed due to a breach of these terms, any remaining balance may be forfeited. If your account is closed for any other reason, your real money balance (excluding bonus funds) will be returned to you via your registered payment method after any necessary verification is completed.

You may also choose to close your account voluntarily at any time by contacting our support team. Voluntary closure requests are processed within 5 business days.

10 Intellectual Property

All content on the 399bat platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and trademarks — is the intellectual property of 399bat or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

  • You may not copy, reproduce, distribute, or create derivative works from any 399bat content without prior written permission.
  • The 399bat name, logo, and brand assets may not be used in any context without explicit written authorisation.
  • Any unauthorised use of 399bat intellectual property may result in legal action.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 399bat shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform. This includes, but is not limited to:

  • Loss of funds due to technical failures, provided that 399bat takes reasonable steps to resolve such issues promptly.
  • Interruptions to service caused by maintenance, third-party outages, or circumstances beyond our control.
  • Losses resulting from your failure to secure your account credentials.
  • Any decisions made based on information provided on the 399bat platform.

399bat's total liability to you in connection with any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

Nothing in these terms limits 399bat's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12 Responsible Gaming

399bat is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity and stay in control. These include deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

  • You can set deposit limits on your account at any time via account settings or by contacting support.
  • Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.
  • If you believe you have a gambling problem, we encourage you to use our self-exclusion tools and seek professional help.

For full details on our responsible gaming tools and resources, please visit our Responsible Gaming page.

13 Privacy

Your privacy is important to us. 399bat collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that policy.

  • We collect only the data necessary to operate your account and comply with legal obligations.
  • We do not sell your personal data to third parties for marketing purposes.
  • Your data is stored securely and protected by industry-standard encryption.

For full details on how we handle your data, please read our Privacy Policy.

14 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws applicable to the jurisdiction in which 399bat is licensed and operates. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These terms constitute the entire agreement between you and 399bat with respect to your use of the platform and supersede all prior agreements, representations, and understandings.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please get in touch with our support team. We're available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available on the 399bat platform and app at all times.
  • FAQ: Visit our FAQ page for answers to common questions.

When contacting us about a terms-related matter, please include your registered account email and a clear description of your query. Our team will respond as quickly as possible.

Understood the Terms? Start Playing on 399bat

Register your account, deposit via bKash or Nagad, and enjoy Bangladesh's most trusted betting platform — fair, fast, and always available.